I have been thinking lately that no matter how bad things got with Dell (my previous company), they still try to give you the best compensation they can (haggling included, of course). More so than most companies I know, waaaay more than the company I'm currently in, that, I'm certain!
Or maybe it was the very good times I had with friends back then. I was browsing through some old photos in my hard drive and reminisced the memorable enchanted kingdom trip I spent with Vikash, Paul, Anwaar, Jun, Reg, and Thea. Man! I truly enjoyed that day so much.
I am enjoying my family life with my sisters here in Pampanga, however, a big part of me wants to reapply back to Dell and just leave this behind. This is not because I want to earn more money (although that is a very nice concession!) but because of all the companies I have heard of here in Pampanga, I haven't seen one that will compare to my previous experiences with my Previous companies. And that's saying something! Maybe I was just spoiled by my previous company too much. Maybe I'm just too picky. Or maybe it's simply the truth; truth that I can not fool myself out of.
I miss my friends: Malby, Kei, Lee, Gracey, Lovely, Cathz, Charo... And others. Simply put, I'm torn between two worlds that I need to make me whole. Yet, I can not just live in both worlds at the same time. I wish I could have the best of both worlds.
I'm torn... I don't know what to do anymore.
I jave just spent the better part of an hour battling against our toilet's flusher. It's stopped working a few days ago and I was too lazy to fix it right away. Instead, I just cut the water flow off from going to the toilet further. Had to use the pail to clean up and stuff. :P I finally took the effort to check it earlier and found what's wrong with it. The entire valve tank kit is busted so the water's just dripping uselessly. So I hurried over to the D.I.Y. store and bought the kit to replace the whole thing. Just so you know, the whole kit costs around PhP1,500 now. -___-;; oh well. When I got back from my errand, I went over to the toilet to fix it. I'm no plumber so I spent a small amount of time figuring out which goes where and what. It's pretty straight forward but I wasn't to confident with my plumbing skills. Hehe! Finally found the courage to try and fix it. I took out the old flushing disk, the flush lever and the vertical cylinder that holds the "water-stopper" and replaced it with the new one. Everything seems to be going fine until I tested my work. Sad to say, it didn't work. NOT because of something I did wrong or something I installed there by mistake, but because the hose that was supposed to supply water up to the cistern decided it is time for it to retire as well! Damn. It frustrated the heck out of me so I decided to blog about it after I cleaned up, so here I am. For now, I shall take my leave of the flushing mechanism and I'll battle with it another day.
Mood: flushed. *ahem*
Currently listening to: Changin' by Stephanie
I just talked to my Senior Program Manager in my company earlier and first of all, I just have this to say this: I came in feeling all's well in the world and I came out feeling like shit.
I have tried to be positive about my situation with my company despite all the dismal way they have handled my employment and the disorganised manner their entire organization is in right now. I'm not happy saying it but, I'm at the point wherein I'm just so disgusted at their treatment and at the same time so very disappointed that it has left me with no choice but to just start ranting about it.
But why, you ask? Simple:
1. Company is so disorganised they did not even have a management training for managers and just leave them to their own devices; gotta learn every single thing on their own using their own methods to find out about it. Heck, even the Manager Access to the program you're in is not automatically configured to your login/name that you would have to create your own access request, which, in turn, will only get cancelled/declined/put on hold because the reuqest should come from the direct manager (which, obviously they would not proactively do) or at least get an approval in writing for such. I mean, helloooo?! what the hell? I'm a newbie here, fer godssakes! what the hell do I freaking know about shit like that? I sisn't come out of the box FULLY equipped/installed with all the data necessary for this company. They have to handle that and show ME the ropes. I should not have had to run around in circles trying to figure out which ones I need access on and which ones I don't.
2. If they can't supply the job due to "business needs" then they could just say it outright and not have to sugar-coat things. Why don't they just fire me if they can not walk the talk so we can get this shit over with? Don't try to sugar-coat the situation by saying you're going to remove me from the program but still try to keep me as an employee for a month, trying your level best to transfer me to another account and give me options that are really not options because that's bullsh*t.
3. The company needs to get their act together. They're a fairly well off company but they don't succeed as fast as they should because the resources they have are distributed in the wrong manner. Meaning enybody and everybody who is connected to a program does what everyone else is doing. (i.e. managers do their weekly audits, trainers are mandated to di their audits, qas do their own audits, etc, etc.)
4. No Proper boundary of each and every Job Description. What does, the other must do and all must be calibrated. Calibration is a good thing. HOWEVER, if it starts to add more load to your current Job Description entails, then that's wrong. (i.e. You're getting paid to be a trainer so why the hell are you trying to set your foot in management erritory? If you're a manager for the account, you should not manage other department's employees regardless if you're level 5 and they are level 2. You need to go through the proper channels. READ: it's called common coutesy; professionalism; not by-passing authority. (whoever said a manager in the OPS floor can order the trainers/qas around without having to ASK/CONSULT with their respective managers, are loooong due for a wake up call. dumbass)
5. Don't just hire people because you think they look impressive or just bcause they talk pretty. That's called sucking up. If your managers are not happy with their managers, they are bound to NOT do their best. They have hands on contact with your frontlin reps. so if they decide they're not happy with the account, you're in BIIIIG trouble; it means you're about to get screwed. You may not be trying to win the popularity contest, but remember this, you're not trying to win the "who is the asshole" contest either. The mere fact that you're the upper management means you have to show them they have someone to look up to and that they respect the person they will b following. It's not enough that you just tell them off all the time. Oh and you gotta understand the motto: "praise in public and yell in private."
I will just limit my rant to 5 for now. If I think of something else, then I will just post another entry as part 2. At this point, I'm starting to believe that the company's going nowhere and will not really go anywhere at all. The boat is sinking..? Maybe.
MOOD: pissed >__<
CURRENTLY LISTENING TO: Gekidou by UVERworld
The challenge is on for my reps to raise the banner and show the company their stuff! Our client has asked us to reduce the weeks of training from 4weeks to 3 only. Granted that these are mostly fresh grads with ZERO call center experience. =P
Hmm... I wonder how this will go?
mood: mildly curious
today marks the 2nd week of my liberation from Dell. I find it quite... refreshing. it's like a brand new life is now given to me. my first 2 days with Sutherland were very interesting. one thing i noticed is the culture here in pampanga: the people here are very polite. (maybe being a team manager is part of the reason for it.) they are a courteous lot. i had loads of fun when i attended the New Hire Orientation and the HR introduced me to the new hires as one of the team managers for our account! the reps looked and sounded impressed or awestruck. very flattering, that it was.
the security here at work, i'm proud to say, is quite good! guards are kind and they seem to know what they're looking for. IT security also is pretty tight compared to my previous experience with Dell's policy. not sure what my take on that is as of yet, though.
all in all, it just dawned on me that i really have moved on with my life.
mood: contemplative
I have officially ended my employment with Dell as of today, May 07, 2008 and will begin working at Sutherland May 25, 2008. I have tried wait it out with Dell and see if they'll give me something to go on with. No such luck. So when I have spoken with Sutherland people in Clark, Pampanga, I have decided to give it a try. After all, they are giving me a pretty good position; join their team as one of the Program Supervisors. The offer's pretty competitive so I think I'll take it. I have been feeling homesick for a long long time anyway so it's not really that bad a deal. =)
I still do not have an in depth knowledge of the company but I think this time, I'll take it one step at a time; take everything in stride and use it as a stepping stone of sorts. I'll wait and see what happens.
Mood: Optimistic
I just got a call from a company about a Job Offer and an appointment for this Monday. It really sounds promising and I can't wait to check out the package! I'll give an update on Monday. ^___^
mood: giddy, happy
ever get the feeling as if your bones melt like butter after you saw/talked to someone? suddenly realise you're smiling idiotically for no apparent reason and are incapable to stopping yourself from grinning? like you've found your favorite blanket and have just wrapped it around you? what is this... feeling?
it's like being drunk without the side effects. all soft around the edges with the world just tilted oh-so-slightly to make everything get to be just this side of perfect.
i wonder how long this... euphoria's going to last? i mean, it's not a bad feeling now that i think about it. just... different from anything i've ever felt. though i half afraid to think of what all this is going to cost me.
does this make me a different person now? for once i believed that nothing else matters except how this feels. doesn't matter if i don't have thee perfect figure nor if i'm not as brainy as i think this person is... though of course theneed to make myself look good is still there, it's not the same as before when it was the be all and end all of your life to look good.
huh... here i am smiling like an idiot again. odd...
