The challenge is on for my reps to raise the banner and show the company their stuff! Our client has asked us to reduce the weeks of training from 4weeks to 3 only. Granted that these are mostly fresh grads with ZERO call center experience. =P
Hmm... I wonder how this will go?
mood: mildly curious
today marks the 2nd week of my liberation from Dell. I find it quite... refreshing. it's like a brand new life is now given to me. my first 2 days with Sutherland were very interesting. one thing i noticed is the culture here in pampanga: the people here are very polite. (maybe being a team manager is part of the reason for it.) they are a courteous lot. i had loads of fun when i attended the New Hire Orientation and the HR introduced me to the new hires as one of the team managers for our account! the reps looked and sounded impressed or awestruck. very flattering, that it was.
the security here at work, i'm proud to say, is quite good! guards are kind and they seem to know what they're looking for. IT security also is pretty tight compared to my previous experience with Dell's policy. not sure what my take on that is as of yet, though.
all in all, it just dawned on me that i really have moved on with my life.
mood: contemplative
I have officially ended my employment with Dell as of today, May 07, 2008 and will begin working at Sutherland May 25, 2008. I have tried wait it out with Dell and see if they'll give me something to go on with. No such luck. So when I have spoken with Sutherland people in Clark, Pampanga, I have decided to give it a try. After all, they are giving me a pretty good position; join their team as one of the Program Supervisors. The offer's pretty competitive so I think I'll take it. I have been feeling homesick for a long long time anyway so it's not really that bad a deal. =)
I still do not have an in depth knowledge of the company but I think this time, I'll take it one step at a time; take everything in stride and use it as a stepping stone of sorts. I'll wait and see what happens.
Mood: Optimistic
I just got a call from a company about a Job Offer and an appointment for this Monday. It really sounds promising and I can't wait to check out the package! I'll give an update on Monday. ^___^
mood: giddy, happy
